Contact Us
If you have any questions or need any help both before or after you have purchased an item, please do not hesitate to contact our wesbite support team.
Our office hours are Monday to Friday 9:30 am - 5:30 pm. Your questions will be replied to promptly on the same or the next business working day.
FAQ's
Check most frequently asked questions here, if you still need help then please contact us at sales@ukcarbon.com
Delivery times will vary depending on product.
Generally items in the UK will arrive within 1-3 days for express shipping and 2-5 days for standard or free shipping.
For shipping outside of the UK, times will vary from 2-5 days for express shipping and 3-10 days for standard shipping.
Please speak to a member of our team using the live chat or via our contact form if you have any further questions.
Yes. We ship worldwide. To date we have sold over 1000 products to over 60 countries. Shipping costs will apply, and will be added at checkout. If you need more help please fill out our contact form.
For our customers in the United Kingdom, 20% VAT is included in our pricing.
Regarding our International customers, no VAT is charged when you check out. The reason for this is when your order arrives within your own country, your local government will charge you import duties/taxes separately.
Our policy lasts 30 days.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
You can read our full policy here.
Some modifications can affect the manufacturer warranty provided with your vehicle.
Unfortunately, UKCarbon cannot confirm if any of our products will affect your warranty as companies will have their own policies. We would advise speaking to your warranty/finance company or your dealership regarding these questions.